Car Rental Terms and Conditions from City Car Rental Thessaloniki
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Terms and Conditions
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Driver's License: The driver must hold a valid driving license for at least one year prior to the rental date. The driver must possess a license issued by a member state of the European Union or an international driving license. (Insurance Company Terms).
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Driver's Age: The minimum age requirement is 21 years for small car categories, with an extra charge. For all other categories, the minimum age requirement is 23 years. Full insurance coverage applies from the age of 23 up to 74 years. For SUV categories, the minimum age is 25 years. (Insurance Company Terms). Full insurance coverage with zero excess does not apply to large vehicle categories.
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Guarantee: Drivers must hold a credit card or bank card for guarantee purposes. If a credit card is not available, drivers may, under specific circumstances and after approval by City Car Rental, rent vehicles from categories B, B1, or C by providing a cash deposit for the rental, excluding the rental fee, which will be refunded at the end of the rental period.
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Minimum Rental Period: One day (24 hours). Any delay beyond the 24-hour rental period is charged at 2/6 of the daily rental fee per hour. After 2 hours, a full day's charge applies.
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Fuel Policy: The client must return the vehicle with the same fuel level as at the beginning of the rental. If the client fails to refuel the vehicle, the rental company will refuel it and charge the client for the service and the additional liters of fuel, as listed in the Main Price List.
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Mileage: Rental mileage is calculated from the headquarters of City Car Rental. The maximum daily mileage is 150 km for rentals up to 4 days. For bookings over 5 days, mileage is unlimited. The extra mileage charge ranges from €0.10 to €0.40 per kilometer, depending on the vehicle category. Driving outside Greek borders is not permitted.
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Vehicle Changes: In certain special cases, the company reserves the right to change the vehicle type, which will only result in an upgrade to a higher category.
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Ferry Transport: Transporting the vehicle by ferry is permitted only with written approval from City Car Rental. Otherwise, the renter is fully responsible for any damage or loss that may occur during transport, even if the C.D.W. or F.C.D.W. clause was accepted.
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Pick-Up and Drop-Off at Different Locations: The One-Way service allows the client to return the vehicle to a city different from where the rental began. This service must be agreed upon in advance by the lessor at their sole discretion within Greece.
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Offers: City Car Rental offers are valid for seven days. After seven days, if the client has not accepted the offer, it is no longer valid. Clients must request a new valid offer.
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Special Offers/Discounts: Special offers are valid only for the specified dates/vehicles/locations. Only one (1) special offer can be applied to the car rental price.
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Traffic Violations: All traffic fines and any associated consequences are the responsibility of the renter.
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Additional Driver: Adding a second driver to the rental contract is free of charge (€0.00 per day, including VAT). Each additional driver is charged €3 per day.
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GPS Navigation: Available upon booking for a fee of €5.00 per day (including VAT), with a maximum charge of €50.00 for up to 10 days.
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Child Safety Seats: Available upon booking for €3.00 per day (including VAT), with a maximum charge of €50.00 for up to 25 days. ISOFIX seats are charged at €5.00 per day.
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Snow Chains: Available upon booking for €3.00 per day (including VAT).
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Prices: Prices published on the website are subject to change without notice.
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Insurance Coverage: The car rental insurance includes:
- Third-party liability.
- Comprehensive vehicle insurance.
- Damage to the rental vehicle due to collision.
- Total theft of the vehicle (only with a related police report).
- Personal accident insurance for driver and passengers.
- Glass breakage coverage.
- 24-hour roadside assistance.
- Coverage for ferry transport to an island.
- Insurance is valid only within Greece.
- 24-hour Accident Assistance.
- Insurance Exclusions: Insurance coverage does not extend to damages resulting from:
- Intentional misuse of the vehicle.
- Driving on unauthorized roads or dirt paths.
- Violation of traffic laws.
- Driving under the influence of alcohol, drugs, or other substances.
- Cleaning costs due to spilled liquids, item transport, or animal transport.
- Renter Responsibility:
- Loss or damage to keys and spare keys.
- Damage to tires and rims due to potholes or curbs (mandatory replacement of 2 tires if one is irreparable).
- Damage to seats or extreme dirt inside the vehicle.
- Transporting animals without a proper carrier.
- Damage due to incorrect or defective fuel use, with the renter bearing the full cost.
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GPS Tracking Data: City Car Rental vehicles are equipped with GPS tracking systems for theft prevention and vehicle protection. The system is activated exclusively in case of theft or delay in returning the vehicle.
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Traffic Fines: The renter is fully responsible for fines and damages resulting from non-compliance with traffic regulations. A processing fee of 20% is applied to unpaid fines, in addition to the fine amount.
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Cancellation Policy: Cancellations must be communicated via email or phone. Refunds depend on the cancellation timing:
- 100% refund for cancellations made 21 days before pick-up.
- 50% refund for cancellations made 15-21 days before pick-up.
- 30% refund for cancellations made 7-14 days before pick-up.
- No refund for cancellations made less than 7 days before pick-up.
- Rental Payment: Payments can be made via:
- Cash upon pick-up.
- Credit or debit cards (VISA, MasterCard).
- Bank deposit to City Car Rental's account.
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Jurisdiction: Any disputes arising shall fall under the jurisdiction of the courts of Thessaloniki.
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PERSONAL DATA (GDPR)
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City Car Rental is committed to protecting the customer's personal data in accordance with the General Data Protection Regulation (GDPR).
Personal data is used exclusively for:
- The provision of rental services.
- The fulfillment of legal obligations.
- The management of any disputes.
The customer has the right:
- To request access, correction, or deletion of their data.
- To object to the processing of their data.
In case of delayed return of the vehicle or violation of the rental terms, the GPS geolocation data may be used to locate the vehicle.
City Car Rental Call Center Thessaloniki, Greece: +30 2310202029