Terms and Conditions
Car Rental Terms and Conditions from City Car Rental Thessaloniki
DRIVING LICENSE:
The driver must have held a driving license for at least
one year prior to the rental date. The driver must possess a driving license
issued either by a member state of the European Union or an international
driving license. (Insurance Company Terms).
DRIVER'S AGE:
The minimum age requirement is 21 years for small car
categories, with an additional charge. For all other categories, the minimum
age is 23 years. It is clarified that full insurance coverage applies from the age
of 23 years and above, up to 74 years. For SUV categories, the age limit is set
at 25 years. (Insurance Company Terms). Full insurance coverage with zero
deductible is not available for large vehicle categories.
GUARANTEE:
Drivers must possess a credit card or bank card for guarantee
purposes. If they do not have a credit card, only under special circumstances
and after approval from City Car Rental, they may be able to rent cars
belonging to categories B, B1, or C by depositing a cash guarantee for the
rental, in addition to the rental fee, which will be returned at the end of the
rental.
MINIMUM RENTAL PERIOD:
One day (24 hours). Each additional hour of
delay after completing the 24-hour rental period is charged at 2/6 of the daily
rental rate. After 2 hours, a full day's charge applies.
FUEL REFILLING:
The Customer is required to return the vehicle with the
same fuel level as at the start of the rental. If the Customer fails to refuel the
vehicle, the Lessor will provide a refueling service and charge the Customer for
the cost of the service as stated in the Main Price List, as well as for the
additional liters of fuel.
MILEAGE:
Rental kilometers are calculated from the headquarters of City Car
Rental. The maximum daily kilometers are 100 km for rentals up to the first 4
days. For bookings of more than 5 days, the kilometers are unlimited. The
charge for extra kilometers ranges from €0.10 to €0.40 per kilometer,
depending on the vehicle category.
DRIVING OUTSIDE GREEK BORDERS: Not allowed.
CHANGES:
In special cases, the company reserves the right to change the car
type, but only for an upgrade in category.
TRANSPORTATION BY SHIP: Only with approval from City Car Rental.
PICK-UP – DELIVERY IN DIFFERENT LOCATIONS:
The One Way service allows the Customer to return the vehicle in a different city from where the
rental began. The service must be agreed upon in advance by the lessor at its
absolute discretion within Greece.
OFFERS:
Offers from City Car Rental are valid only for seven days. After seven
days, if the customer has not accepted the offer, it ceases to be valid.
Customers should request a new valid offer.
SPECIAL OFFERS / DISCOUNTS:
Special offers are valid only for the
mentioned dates/vehicles/locations. Only one (1) special offer can be applied
to a car rental price.
TRAFFIC VIOLATIONS:
All traffic fines and any other consequences are the
responsibility of the renter.
SECOND DRIVER:
Adding a second driver to the rental agreement implies a
charge of €0.00 per day (VAT included).
GPS:
Available upon reservation with a charge of €5.00 per day (VAT
included), and this charge applies for a maximum limit of 10 days (i.e., €50).
CHILD SAFETY SEATS:
Available upon reservation with a price of €3.00 per
day (VAT included), and this charge is billed for a maximum period of 25 days
(i.e., €50).
SNOW CHAINS:
Available upon reservation with a charge of €3.00 per day
(including VAT).
PRICES:
The prices published on the website may change without notice.
Car Insurance
Insurance Coverage: The insurance coverage provided with the car rental
includes liability towards third parties, comprehensive vehicle insurance,
damage to the rented vehicle due to collision, total theft of the vehicle (only
with a relevant police report), personal accident insurance for the driver and
passengers, glass breakage, 24-hour roadside assistance, coverage of ferry
transportation to an island, insurance coverages only within the territory of
Greece, and 24-hour accident care.
Insurance Exclusions: The insurance coverage does not extend to damages
resulting from deliberate misuse of the vehicle, driving on unauthorized roads
(dirt roads), violation of the Road Traffic Code, driving under the influence of
alcohol, drugs, or other substances, cleaning charges for the vehicle from
spilling liquids, transporting items, and transporting animals. Coverage is not
provided unless the following procedures are followed: In the event of
damage or an accident, the driver must immediately contact our company to
activate the accident care procedure from the insurance and immediately call
the police (tel. 112). Non-compliance with the above instructions means that
the customer will be charged the full cost of the damage. Additionally, renters
must wait for the arrival of the insurance company and the police to draft an
accident report, a copy of which must be submitted upon return of the
vehicle. Damages resulting from non-compliance with the laws or from
unauthorized use of the rented vehicle are not covered by insurance, and the
renter assumes the full cost of the damages. All cars are equipped with a
geographical positioning system for the safety of the vehicles and passengers.
If the renter (driver of the vehicle) of the City Car Rental vehicle is found not to
be responsible for the accident, they are charged absolutely nothing. The
renter is also responsible for the loss or damage of keys and spare keys, tire
and rim damage due to hitting a pothole or curb, damages to the seats or
extremely severe dirt inside the vehicle, transporting animals without a special
cage, damage from using the wrong or defective fuel where the cost is entirely
borne by the renter. The transportation of items with City Car Rental vehicles
is prohibited. City Car Rental is not responsible for personal items that have
been stolen or lost from the vehicle or for damages or accidents due to
intoxication or drug use by the driver. The police report must specify if any of
the parties involved were under the influence of alcohol or drugs. In case of
theft, the customer must immediately notify the company and deliver the keys
and the police report as soon as possible. Any damage must be reported
immediately to the company. Failure to report leads to the customer being
charged for all related expenses. Compliance with the Road Traffic Code is the
sole responsibility of the renter and is not covered by insurance. All rented
cars are equipped with a geographical positioning system for the safety of the
vehicles and passengers. In case the renter causes damage and is liable, they
must pay the corresponding charge according to the category of the vehicle,
and the pickup of the car will be from the company's headquarters or will be
charged with the corresponding delivery expenses. Any damage regardless of
liability will be charged with a one-time administrative fee of €10,000.
Vehicle Location Data (GPS):
In the fleet of City Car Rental IKE, a Geographic Positioning System (GPS) has
been installed. These systems are exclusively activated in the case of vehicle
theft and only after relevant notification from the lessee or the driver. The
legal basis for this processing is grounded on the legitimate interest in
protecting the company's property. Geolocation Data Application: City Car
Rental IKE has installed a GPS device in its vehicles. The system is activated for
locating the vehicle in cases of theft or embezzlement, or when the vehicle is
not returned on time and communication with the lessee is not possible.
The application provides data for:
• Vehicle check (Smart Check-in): Evaluation of usage and details such as
the kilometers traveled and the fuel level.
• Maintenance status update of the vehicle.
• Incident management with significant damage to the vehicle.
• Asset catalog: Precise location and recording of the company’s vehicles
for management and reporting. This technology is also used to ensure
compliance with Road Traffic Regulations and to check if the driver is
an authorized person according to the rental agreement. If a violation
of the rental terms or legislation is detected, the insurance coverages
provided by the company cease to apply. The legal basis of this
processing is the legitimate interest in protecting the property and the
safe operation of the company's vehicles.
Traffic Code Fines:
The renter is fully responsible for fines and damages due to non-compliance
with traffic regulations, which are not covered by insurance. If fines are not
paid directly by the customer, a handling fee of 20% in addition to the fine
amount is imposed. Municipal police fines incur 100% of the amount due
under the law for fines on corporate and rental cars. In case of removal of
license plates or towing of the vehicle, the cost is covered by the renter if the
process is undertaken by City Car Rental.
Cancellation Policy:
To cancel a confirmed booking, email us or call us at +30 2310202029. The
reservations department will review the cancellation request within 3 days and
will inform you via email about the refund of the payments you have made for
your confirmed booking. Please note that a cancellation policy applies and in
some cases, you may lose your deposit. According to the cancellation policy
titled:
• 100% refund of the payments made in advance if the cancellation is
made 21 days before arrival,
• 50% refund if the cancellation is made 15 to 21 days before arrival,
• 30% refund if the cancellation is made 7-14 days before arrival,
• No refund if the cancellation is made less than 7 days before pickup or
in case of no-show.
Age Requirements:
• Minimum age: 21 (additional Charge) Additional Drivers
• 2 additional drivers allowed
• Minimum age for additional drivers: 21
Fuel Policy:
• The renter must return the car with the same amount of gasoline as
when received. Additional fuel charges apply if returned with less fuel
than received.
Deposit Requirements: City Car Rental accepts the following payments:
• Cash upon pickup.
• Payments via Credit, Debit Cards VISA, Master Card
• Deposit into a City Car Rental bank account
One-Way Service:
• Transfer of vehicles between City Car Rental locations in Thessaloniki is
allowed
• Between Thessaloniki's Macedonia International Airport (SKG) and
Athens International Airport: Charge: €280.00
• Between Intercity Bus Station Macedonia (City Car Rental) and Kavala's
"Alexander the Great" Airport (KVA): Charge: €80.00
• Between Thessaloniki's Halkidiki Bus Station and Thessaloniki (City Car
Rental): Charge: €15.00
Optional Charges and Coverage:
• Child seat: €3.00 per day
• GPS Navigation: €5.00 per day
• Booster Child seat: €3.00 per day
• Snow chains: €3.00 per day
• Second Driver: €0.00 per day
If the renter (driver of the vehicle) of the City Car Rental vehicle is not
responsible, they are charged absolutely nothing. City Car Rental Thessaloniki
Greece Contact Center: 0030 2310202029